Returns & Exchanges

Due to the perishable nature of our fresh-prepared meals, we are unable to accept physical returns, but we are committed to ensuring your satisfaction through our freshness guarantee. If you encounter any issues with your order, please contact our support team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your package for any damage, missing items, or temperature concerns to ensure everything meets our quality standards.

• 2.
  Document the Issue

  Take clear photographs of the product, packaging, and the shipping label if you notice any discrepancies or quality defects that require our attention.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the documentation within 24 hours of receipt.

• 4.
  Receive Resolution

  Our team will review your claim and provide a solution, such as a replacement delivery or a credit to your account, within 2-3 business days.